Warranty Policy
At AutoParts VROOM, we are committed to providing high-quality auto parts and ensuring a fair and transparent trade experience.
1. Order Deposit
For orders requiring parts to be removed or sourced externally, a non-refundable deposit is required to initiate processing.
2. Electrical Parts
Electrical parts are non-refundable. However, if eligible, they may be exchanged for a replacement unit of the same item.
3. Restocking Fee
A 25% restocking fee applies to all returned parts that are not defective but returned due to buyer preference.
4. Engine Warranty
Engines are covered against major defects such as rod knock, cracked blocks, or excessive smoke for 30 days from the date of purchase. This warranty does not cover accessories attached to the engine. Proper installation is the customer's responsibility.
5. Transmission Warranty
Transmissions are warranted to function properly at the time of purchase. Customers must flush transmission cooling lines and refill fluids to the manufacturer’s specifications. We do not cover damages caused by improper installation.
6. Rear End Warranty
Rear-end components are guaranteed to function properly at the time of purchase. Gears and bearings must be inspected at the time of installation. AutoParts VROOM is not liable for installation errors.
This policy is subject to change. Please review our latest terms regularly or contact us for any clarifications.